Complaints Handling Procedure

Do you have a complaint or compliment?

We are open to your feedback. Reach out to us to help us improve our services. Your issues will be promptly addressed in line with our commitments in the service charter and our set guidelines. 

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1. Register Complaint

If  you feel disenfranchised or dissatisfied by our services, products or conduct, register your complaint through any of our contacts.

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2. Resolution

Investigations  into the complaint will commence immediately and you will be constantly updated on the progress.

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3.Feedback

Upon resolution, communication will be made through our official communication channels. The complaint stands resolved unless the complainant makes an appeal internally or externally through the ombudsman.

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4. Closure/Appeal

If you feel the findings are not fair, you can immeadiately make an appeal for a fresh complaint procedure or seek external arbitration through the Commision of Administrative justice- Office of the Ombudsman.

Contact Details

ADC

The Managing Director,

Agricultural Development Corporation,

10th Floor , Development House , Nairobi,

P.O Box 47101-00100 Nairobi,

Tel: 02022250185

Email: executiveoffice@adc.go.ke

CAJ

The Commission Secretary/Chief Executive Officer
The Commission on Administrative Justice
2nd Floor, West End Towers, Waiyaki Way, Nairobi
P.O Box 20414 – 00200, Nairobi
Tel: 020-2270000 / 2303000 / 263765
E-mail: complain@ombudsman.go.ke, info@ombudsman.go.ke

Interact with us today

We are open to your feedback on our services through various platforms. Reach out to us today 

Reach Out
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